TERMS AND CONDITIONS FOR USE OF THE WEBSITE
In these Terms and Conditions “we, our, us” refers to Liber-AL.com. Liber-AL.com is a trading name of Business Informatics Ltd, Registered Office: Business Informatics Ltd, Coalesco Accountants, 156 Russell Drive, Wollaton, Nottingham, NG8 2BE. Registered in England and Wales No. 05420558.
ACCEPTANCE OF TERMS
You agree that you shall not use the Website for illegal purposes, and will respect all applicable laws and regulations. You agree not to use the website in a way that may impair the performance, corrupt the content or otherwise reduce the overall functionality of the Website. You also agree not to compromise the security of the Website or attempt to gain access to secured areas or sensitive information.
You agree to be fully responsible for any claim, expense, liability, losses, costs including legal fees incurred by us arising from any infringement of the terms and conditions set out in this agreement.
Liber-AL.com reserve the right to change any part of this agreement without notice and your use of the Website will be deemed as acceptance of this agreement. We advise users to regularly check the Terms and Conditions of this agreement.
Liber-AL.com have complete discretion to modify or remove any part of this site without warning or liability arising from such action.
LIMITATION OF LIABILITY
Liber-AL.com will under no circumstance be liable for indirect, special, or consequential damages including any loss of business, revenue, profits, or data in relation to your use of the Website.
Nothing within this Agreement will operate to exclude any liability for death or personal injury arising as result of the negligence of Liber-AL.com, it’s members, committee, employees or agents.
All intellectual property of Liber-AL.com such as trademarks, trade names, patents, registered designs and any other automatic intellectual property rights derived from the aesthetics or functionality of the Website remain the property of Liber-AL.com.
By using the Website you agree to respect the intellectual property rights of Liber-AL.com and will refrain from copying, downloading, transmitting, reproducing, printing, or exploiting for commercial purpose any material contained within the Website.
The information is provided on the understanding that the website is not engaged in rendering advice and should not be wholly relied upon when making any related decision.
The information contained with the Website is provided on an “as is” basis with no warranties expressed or otherwise implied relating to the accuracy, fitness for purpose, compatibility or security of any components of the Website.
We do not guarantee uninterrupted availability of the Website and cannot provide any representation that using the Website will be error free.
The Website may contain hyperlinks to websites operated by other parties. We do not control such websites and we take no responsibility for, and will not incur any liability in respect of, their content. Our inclusion of hyperlinks to such websites does not imply any endorsement of views, statements or information contained in such websites.
If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck out and the remaining provisions shall remain in force.
GOVERNING LAW AND JURISDICTION
This Agreement will be governed by the laws of England and any user of the Website hereby agrees to be bound exclusively by the jurisdiction of English courts without reference to rules governing choice of laws.
DESPATCH TIMES, DELIVERY OPTIONS, TRACKING, SUBSTITUTION
We aim to despatch items within 2 working days. At checkout the customer is given a choice of delivery options, there will always be at least one option that includes tracking. If tracking is available with the chosen delivery method we will make this available to the customer. Delivery timescales, where given, are estimates, on some occassions deliveries may take longer. Deliveries are undetaken by third party agents/couriers over which we have limited control, but to the extend to which we do, we will endeavour to act in the customers best interests and keep them informed of any issues to which we are alerted.
Deliveries are to the specified delivery address, no guarantee can be made that the agent/courier will deliver to a specific named individual at that address. Where a delivery agent/courier specifies that a parcel is awaiting collection at another address such as a depot, post office, neighbour or local business whether via tracking information, a card left at the customers address, other communication from the agent/courier or at our request it is the responsibility of the customer to make reasonable efforts to collect the parcel. If a parcel cannot be delivered and is returned to us the customer is liable for any further delivery charges incurred for re-delivery.
We reserve the right to substitute an alternate delivery agent/courier and or service as we feel appropriate. This flexibility allows us to ensure deliveries are handled as efficiently as possible whilst aiming to meet or exceed the expectations of customers.
Please note for Print on demand please allow several working days prior to shipping for production, and also note that the carriers used for these titles will not accept PO. box delivery addresses.
RETURNS, REFUNDS AND EXCHANGES POLICY
Please note for Print on demand that once placed orders cannot be cancelled.
If you are unhappy with an item in the first instance please contact us by emailing us at [email protected] outlining your issue. We will endeavour where possible to provide a suitable remedy which may include a credit, exchange or refund.
Retain all the original packaging, including postal packaging and be ready to supply photographs of both in the event of damage.
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect or it was received damaged and you have notified us of this damage, and you must return the item within 14 days of receipt.
If you are seeking a refund please tell us in your email what you want to return, when you purchased it, quoting our order or invoice number if possible, and why you wish to return it and await our response.
Provided we are willing to accept the return we will respond providing you with the address to return the item to and any necessary returns number. Parcels received without prior agreement will rejected and will not be signed. Under no circumstances should items be returned to our Manchester address, this address is maintained by a third party and does not accept parcels.
Where a refund has been agreed, once we receive the item we will examine it and provided it is in the same condition as sold or damaged as reported, we will initiate a refund via your original payment means (e.g. re-credit your Paypal account).
We are not liable for any items lost in transit on there way to us, so please package the item carefully in it’s original packaging (if the packaging is damaged check with us whether we wish you to send back the original packaging). Please return items via a tracked/insured carrier and obtain a receipt.
Except where the item was faulty, damaged or was significantly at odds with the description you will be responsible for the cost of returning the item. In the event that we have agreed to reimburse postage costs please send us a copy of the receipt. No refund or reimbursement of any costs incurred in returning the item or refund will be issued until the goods have been received back. Refunds, where agreed, for items returned that are not faulty and which were as ordered will be provided as store credit, excluding postage and packaging and less a restocking fee of 15%.